Download PDF Bibliography of quotes

Christopher Elliott Says: Yes, (The Penny Pincher’s Passport to Luxury Travel) is that good!

Excerpt from The New Gold Standard:

Joel Widzer, travel industry analyst and author of The Penny Pincher’s Passport to Luxury Travel: The Art of Cultivating Preferred Customer Status, puts it best: “Our everyday lives are typically involved with serving others. If you are an employee, you are most likely serving your supervisor and customers. If you are a homemaker, you are probably serving the needs of your family. If you are a business traveler, your journeys are strenuous enough with long daily meetings in a new city each day, as well as being away from the comforts of family and home. We all work hard in whatever field of endeavor we have chosen, and so it is vital to reward ourselves whenever we have the opportunity, I have found luxury travel to be a well-deserved reward for hard work.”

In the words of Joel Widzer, “Service employees who are sensitive to a customer’s needs know not only when to offer services but when not to. Exceptional service also involves a perceptive attention to detail and the knowledge that often it is the small things that matter most.”

Michelli, J. (June 13, 2008). The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. McGraw-Hill; 1 edition.